Shipping Policy
We primarily ship through USPS and DHL. However, we reserve the right to use alternative shipping carriers. We will notify you if there is an issue with filling out your order. Please keep an eye on your Email. We strive to provide you with services of the highest level.
| Country | United States | Canada, United Kingdom, Germany, France, Australia, New Zealand |
| Processing Time | within 24-48 Hours | within 24-48 Hours |
| Shipping Time | 2-5 Days (business days) | 8-15 Days (business days) |
| Shipping Method | Standard Shipping | Standard Shipping |
| Shipping Fee | Free Shipping | $4.99 |
Note: The actual delivery date may be affected by flight arrangements, weather conditions and other external factors.
Cancelling an order
Please do drop us an email at customer@ditoibeauty.com as soon as possible if you’d like to cancel an order that you have just made. Unfortunately, we are unable to cancel your order once it has been processed and/or shipped.
Unclaimed orders
We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of an incorrect or insufficient address.
Custom / Duty fees / Remittance fee
Customs fees and Sale tax are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that on rare occasions, customs agents may delay the delivery of some packages.
Separate Packages
In some instances, an order may be split into different packages for any of the following reasons:
Certain items may be on backorder;
Weight restrictions for regular shipping imposed by the post office.
Defective/Incorrect/Damaged Packages
Please contact us within 30 days of receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
Missing Items
Please inspect your order upon reception and email customer@ditoibeauty.com immediately, if something is missing. So that we can evaluate the issue and make it right.